Complaints Procedure:
If you have a complaint or concern about the service you have received from Dr Brian Kaplan or any of the staff working in association with Dr Kaplan, please let us know. The complaints procedure detailed below, is a guide on how to do this.
How to make a Complaint
We hope that most problems can be resolved easily and quickly, often at the time they arise and directly with the person concerned. If, however, your problem cannot be resolved in this way and you wish to make a complaint, please let us know as soon as possible, ideally within a matter of days, or at most, weeks. This will allow us to establish the circumstances surrounding the complaint more easily. If this is not possible, please provide us with the details of your complaint.
You can acquire an official complaint form from reception at 86 Harley Street or you can submit your complaint on paper (not using a form). For confidentiality reasons, we prefer complaints to be submitted on paper but if you prefer to make an informal complaint you can do so simply by sending an email to Dr Kaplan at: brian@drkaplan.co.uk
Complaints should be addressed to the Feedback and Complaints Manager, 86 Harley Street, London, W1G 7HP .
Alternatively, you may wish to ask for an appointment with our Complaints Manager to discuss your concerns. Either way, the complaints procedure will be fully explained and your concerns will be dealt with promptly.
Legal:
This website is maintained by Dr. Brian Kaplan [a.k.a. OWNER]. The following are terms and conditions of use of the site. If you do not accept these conditions you must not use the website.
Unless specified to the contrary, the contents of this website and these pages are protected by copyright and no part of them may be reproduced in any form or used in any other way except with [OWNER]’s prior written permission or in accordance with the next term set out below.
You may print off or download the visible text on the site for personal non-commercial purposes but it may not be used for any other purpose. Further, you may not reproduce any other part of the website, including but not limited to the structure, overall style and program code.
[OWNER] gives no warranty and makes no representation as to the content of this site or its accuracy and accepts no liability for any errors or omissions in it. [OWNER] does not warrant that your use of the site will not infringe third party rights. [OWNER] does not warrant that use of this site or materials downloaded from it will not cause computer virus infection or other damage to property. It is a condition of use of the site and the materials in it that use is at the user’s own risk. Neither [OWNER] nor any of the site’s editors or contributors shall be liable for any loss or damages suffered as a result of any use of the site, including but not limited to direct loss, consequential loss and loss of profits (but not including death or personal injury).
This site includes links to other sites on the world wide web. We are not responsible for such sites and cannot vouch for the suitability or accuracy of their content. You link to them at your own risk.
[OWNER] may monitor communications on the site but is under no obligation to do so. You must not post any material onto the site which is defamatory, obscene or blasphemous, which infringes third party rights or which could in any other way give rise to criminal or civil liability in any jurisdiction. We shall have no liability for any such material. We may in our absolute discretion remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate. We shall own any material you send to the site or to us, shall not be obliged to treat any such communication as confidential and may exploit any such communication and its contents in such ways as we see fit.
[insert details of registered trade marks] are registered trade marks. You must not use these or any other registered or unregistered trade marks on the site without [OWNER]’s prior written permission.
We may change these conditions of use from time to time. You will be bound by changes even if you do not re-visit this page to re-read this notice.
These conditions of use are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.
Notes:
Data protection disclosures and issues should be dealt with separately in a Privacy Policy.